Primary business values of RPA are productivity, efficiency, and customer satisfaction. As part of my business architecture and designer roles, I architected and designed several business solutions using Robotics Process Automation (RPA) tools and processes for large business and government organisations. I also helped the startup companies and sole trading entrepreneurs to add this interesting and emerging technology to their growth agenda. In this post, my focus is on the business value of Robotics Process Automation. I excluded specific tools and service providers.

In this article, my aim is to briefly introduce what Robotics Process Automation (RPA) is, it's business value, the major use cases, how it works, how we can enhance it, and my experience on architecting solutions to meet the customer requirements. RPA is a rapidly growing technology offering which uses software robots and the capabilities of cognitive computing and artificial intelligence. RPA can be ideal for dealing with the legacy systems, modernising processes, and even can contribute to overall digital transformation goals for many business and government organisations striving to cut cost, increase profitability, and delight consumers. What problems do RPA offerings solve? At the most basic level (level 1), RPA is used to address repetitive and cumbersome work related problems; for example, tedious clerical tasks taking too long to complete and prone to human errors. At the second level, it can solve problems related to departmental activities especially for heavily administrative tasks being performed across multiple applications in the business departments.